Service policy
Welcome to roelito.com. These Terms of Service explain the rules and conditions for using our website, purchasing products, and accessing our services. By visiting our website or placing an order with roelito, you acknowledge that you have read, understood, and agreed to these Terms.
1. Acceptance of Terms
By accessing, browsing, or making purchases through roelito.com, you agree to comply with these Terms of Service ("Terms").
If you do not agree with any part of these Terms, please discontinue using our website and services.
2. Website Access & Customer Requirements
roelito provides an online shopping platform offering general merchandise, including product browsing, order placement, payment processing, delivery services, and customer support.
To use our services:
- You must be at least 18 years old or have appropriate permission from a legal guardian.
- You agree to provide accurate and complete personal, account, and shipping information.
- You are responsible for ensuring that the information provided during checkout is correct.
Incorrect information may affect order processing or delivery.
3. Account Security
If you create an account with roelito, you are responsible for maintaining the confidentiality of your account details and password.
You are responsible for all activities performed through your account.
If you suspect unauthorized access, account misuse, or security concerns, please contact us immediately:
Email: service@roelito.com
We recommend taking appropriate steps to protect your account information.
4. Orders, Payments & Product Information
Order Confirmation
An order becomes effective after successful payment has been completed.
roelito will provide order confirmation within 72 hours after receiving payment.
Order Changes & Cancellation
We reserve the right to cancel or refuse an order in situations including:
- Inventory shortages
- Pricing or product information errors
- Suspected fraudulent activity
- Other circumstances affecting normal order fulfillment
If an order is canceled, customers will receive a full refund through the original payment method.
Product Information
We make reasonable efforts to ensure product descriptions, images, prices, and availability information are accurate.
However, product details may occasionally change. If you require additional information before purchasing, please contact our customer service team.
5. Customer Responsibilities
When using roelito services, customers agree to:
- Use the website only for lawful purposes.
- Provide truthful account and order information.
- Follow our return and refund procedures.
- Maintain returned products in original and resalable condition when requesting a return.
Customers must not:
- Attempt to interfere with website operation.
- Submit unlawful, harmful, or misleading content.
- Abuse promotional offers or manipulate the ordering process.
- Use the platform for unauthorized commercial activities.
Customers may manage marketing preferences and unsubscribe from promotional communications at any time.
6. Service Management & Policy Updates
roelito reserves the right to:
- Modify or update these Terms when necessary.
- Restrict or suspend accounts involved in violations.
- Cancel orders that violate our policies or create operational risks.
Any updates to these Terms will become effective 7 days after being published on our website.
We continuously work to maintain:
- Website security
- Reliable product information
- Efficient order handling
- Professional customer assistance
For support inquiries, please contact:
7. Intellectual Property & Limitation of Responsibility
All materials available on roelito.com, including text, images, graphics, logos, website design, and related content, are protected and belong to roelito or its authorized partners.
Any unauthorized copying, reproduction, distribution, or use of website content is prohibited.
roelito is not responsible for losses or service interruptions caused by:
- Events beyond our reasonable control (force majeure)
- Third-party service failures
- Incorrect product use or improper handling by customers
Customers are responsible for using products according to applicable instructions and recommendations.
8. Applicable Law
These Terms of Service, along with any separate agreements related to services provided by roelito, shall be governed by and interpreted according to the laws of the HK.
Any disputes arising from these Terms shall be handled according to applicable HK legal procedures.
9. Contact Information
If you have any questions regarding these Terms of Service, please contact our support team:
Customer Service Email:
service@roelito.com
Thank you for choosing roelito. We appreciate your trust and are committed to providing a secure and convenient shopping experience.