Shipping policy
1. Order Preparation & Processing
After your payment has been successfully confirmed, our team will begin preparing your order.
- Orders are usually processed within 1-3 business days.
- Processing time does not include weekends or public holidays.
- Once your order has been shipped, you will receive an email notification containing your tracking information.
Please make sure your email address is accurate so you can receive important order updates.
2. Available Shipping Destinations
roelito provides shipping services to customers in various countries and regions around the world.
During checkout, available shipping methods will be automatically displayed according to the delivery address you provide.
Shipping availability may vary depending on destination, logistics conditions, and local delivery requirements.
3. Shipping Options & Delivery Fees
We currently provide the following shipping methods:
Standard Shipping
Shipping Fee: $5.99
Standard Shipping is an economical option designed for customers who prefer a more affordable delivery method.
- Estimated delivery time: 15-20 days
- Orders will be shipped through our standard logistics partners.
Express Shipping
Shipping Fee: $15.99
Express Shipping is a faster delivery option for customers who prefer priority transportation.
Orders placed with this shipping method will receive faster logistics handling compared with standard delivery.
Free Standard Shipping Promotion
Customers can enjoy free Standard Shipping when:
- The order merchandise value reaches or exceeds $40
- The amount is calculated before taxes
Please note:
- The free shipping offer applies only to Standard Shipping.
- Express Shipping remains available at the regular fee of $15.99.
4. Estimated Delivery Information
Delivery times are estimates and may vary depending on multiple factors, including:
- Shipping destination
- International customs procedures
- Carrier transportation conditions
- Seasonal demand periods
Although we work with reliable shipping partners, we cannot guarantee an exact delivery date.
After shipment, customers can monitor package progress using the tracking number provided in the shipping confirmation email.
5. Information for International Customers
For international shipments, customers should be aware of the following:
- Import duties, taxes, and customs-related charges are the responsibility of the recipient.
- Customers must provide a complete and accurate shipping address, including a valid contact phone number.
- Additional costs may apply if a package needs to be reshipped due to an incorrect or incomplete address provided by the customer.
Providing accurate delivery information helps prevent unnecessary delays.
6. Lost, Damaged, or Incorrect Orders
If you experience any delivery-related problems, please contact our support team as soon as possible.
Examples include:
- Your package has not arrived within a reasonable period after shipment.
- Your parcel arrives damaged during transportation.
- The received product does not match the order placed.
Please send an email to:
Include the following details:
- Order number
- Description of the issue
- Relevant photos or supporting information (if applicable)
Our team will review your request and provide assistance as quickly as possible.
7. Shipping Policy Changes
roelito reserves the right to update or modify this shipping policy when necessary.
Any changes will be published on this page, and continued use of our website and services indicates acceptance of the updated policy.